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Ordering on Norkinas.com
We accept all credit and debit card. Please note that if you pay with a NORKINAS Gift Card or store credit, you can pay for the balance of your purchase with Stripe.
Please verify that the billing information you have entered is the same as the information that your bank has on file. If you enter billing information that varies from what your bank has on file, then your order will not go through.
Most of our styles are seasonal or limited editions; this means that once they sell out they will not be restocked. However, some of our classic styles are frequently restocked.
After your order is submitted, you will be directed to an order confirmation page with your order number. You should also receive an e-mail confirmation shortly after your order is submitted to confirm that we received it. Once your order is shipped, you will receive an e-mail confirming shipment.
In an effort to get our shipments to our customers as quickly as possible, your order cannot be cancelled or modified once it is placed. However, you may be able to return your items to us once you receive them. Please refer to our Returns questions for details.
Shipping methods and times
Yes.
Local deliveries within Trinidad and Tobago TT$30.
Estimated delivery time 24-48 hours.
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Yes.
Deliveries OF 2 OR MORE pairs are FREE.
US$2.00 per pair.
Estimated delivery time 3-4 days to Venezuela. Local shipping and handling will be an additional 4-5 days depending on state and additional clearing costs may apply.
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Returns
We accept unworn products purchased exclusively from www.NORKINAS.com within 30 days from your date of purchase.
We will facilitate returns and exchanges of your Norkinas within 14 days of purchase with a valid receipt.
Item must be in its original state, unused and not worn. Management reserves the right to refuse exchanges if items exchanged show signs of use.
You can request a pick up of items at a cost of $30 which will be deducted from your refund. Returns and/or exchanges can also be done in store.
Processing a return is easy! Just send an e-mail to sales@norkinas.com with your order number and we´ll give you all the instructions to prepare the mail.
Item must be in its original state, unused and not worn. Management reserves the right to refuse exchanges if items exchanged show signs of use.
You can request a pick up of items at a cost of $30 which will be deducted from your refund. Returns and/or exchanges can also be done in store.
No, you may return your product(s) back to us with the carrier of your choice.
We only accept returns for products purchased on NORKINAS.com. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.