All
FAQs
Ordering on Norkinas.com
We accept all credit and debit card. Please note that if you pay with a NORKINAS
Gift Card or store credit, you can pay for the balance of your purchase with
Stripe
Please verify that the billing information you have entered is the same as the
information that your bank has on file. If you enter billing information that
varies from what your bank has on file, then your order will not go through.
Most of our styles are seasonal or limited editions; this means that once they
sell out they will not be restocked. However, some of our classic styles are
frequently restocked.
After your order is submitted, you will be directed to an order confirmation
page with your order number. You should also receive an e-mail confirmation
shortly after your order is submitted to confirm that we received it. Once your
order is shipped, you will receive an e-mail confirming shipment.
While you cannot cancel an order that has been made,
you can wait until you have received it and then continue
the process of a return.
Shipping methods and times
Norkinas does not ship to Trinidad and Tobago. If you would like a Norkinas
within the territory you will have to purchase it from your local franchisee,
Norkinas Trinidad.
Local delivery within Trinidad and Tobago is TT$35
No, we do not. If you are in Venezuela and would like a norkinas you can order
from Norkinas.com
Returns
Items are valid for return 7 days after purchase accompanied by a receipt. Items
must not show any sign of use and Norkinas Trinidad reserves the right to refuse
a return.
We will facilitate returns and exchanges of your Norkinas within 7 days of
purchase with a valid receipt.
Item must be in its original state, unused and not worn. Management reserves the
right to refuse exchanges if items exchanged show signs of use.
To return an item, you can visit us at 14 O’Connor Street or contact us via
whatsapp or phone,( 868 229-7972) with the request to return the item, within 7
days of purchase.
Walk in customers can have the return facilitated immediately. Over the phone
requests can be facilitated via delivery, with a delivery fee of $35 at the
discretion of management. Norkinas Trinidad reserves the right to refuse a
return.
Refunds are done via online transfer or credit card refund to the card that the
item was purchased. Both transactions take a maximum of 24 hours (not including
weekends) to reach your account.
Items purchased from other Norkinas franchisees outside of Trinidad, will not be
exchanged by Norkinas Trinidad as the franchisees are not the same operator.